Shipping & Return

Last updated August 22, 2023

Please carefully review our Shipping & Return Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping Information

• What are my shipping & delivery options?

Order Total	Standard Shipping (4-8 working days)
Below $30	$2.5
Above $30	Free

Liberty Bugs Nails offer FREE shipping to all US orders with amount over $30（before tax.)

All times and dates given for delivery of the products are given in good faith but are estimates only.

• Do you deliver internationally?

We do not offer international shipping.

• Are there other shipping restrictions?

Orders are dispatched Monday-Friday. We do not ship orders on weekends or bank holidays. Cut off times for the same day dispatch of the order: Standard and free shipping orders – cut off time for same day dispatch is 6pm.

• What happens is my order is delayed?

If delivery is delayed for over 10 business days, we will issue a replacement.

• What happend if an item/part of my orders is missiong or damaged?

If one or more items from your order are missing or damaged, contact us within 10 days of receipt of the goods, and our customer service team will resolve this for you. We also offer 30-DAY RETURNS guarantee.

• Questions about returns?

If you have questions about returns, please contact our customer service at support@libertybugs.com, and our support team will get back to you within 24 hours.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@libertybugs.com.

Please contact our Customer service at support@libertybugs.com to get the return address.